I need to stop documents from being routed to the wrong team when they don’t match the expected type.

This feature helps prevent documents from being routed to the wrong team when the document does not match the expected type. It reduces misrouted work and helps teams handle exceptions more reliably.

This feature is designed to reduce incorrect routing when a document’s detected or provided type does not match the type expected by a routing rule or workflow step. When a mismatch occurs, routing can be blocked or handled differently so documents do not automatically land with the wrong team. The feature supports clearer handling of “unknown” or “unexpected” documents by ensuring they are not treated as valid matches for type-based rules. Users benefit from fewer handoffs, less time spent reassigning work, and fewer delays caused by incorrect ownership. It is especially useful in environments where multiple teams process different document types and routing accuracy directly affects turnaround time. The feature can be used to keep type-specific queues clean by preventing out-of-scope documents from entering them. It also helps standardize how exceptions are handled so the same mismatch does not produce different outcomes across teams. As a result, teams can focus on the documents they are responsible for while mismatched items are surfaced for appropriate review. This improves overall workflow reliability without changing how correctly matched documents are routed.