I want to detect when someone uploads the wrong document type so I can prompt them to upload a passport instead.
Solved by Check Passport
The Problem
Detects when a user uploads a document that is not a passport during a passport-required step. It then prompts the user to upload a passport, reducing verification delays and rework.
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The Solution
This feature identifies when an uploaded file does not match the expected document type for a passport upload step. When a mismatch is detected, the user is prompted to upload a passport instead of proceeding with the incorrect document. This helps prevent downstream verification failures caused by users submitting IDs, driver’s licenses, or other documents when a passport is required. The prompt can be presented immediately after upload to guide the user to correct the issue without leaving the flow. By catching errors early, teams can reduce manual review time and improve successful completion rates. The feature is useful in onboarding, KYC/identity verification, travel-related applications, and any workflow where a passport is the required credential. It also improves the user experience by providing clear, timely guidance at the moment the mistake occurs. As a result, customers submit the correct document more quickly, and processing times become more predictable.
External Resource
https://cross-service-solutions.com/
Use this tool as a solution to the following problems
- I need to confirm that the document a user uploaded is actually a passport, not another type of ID.
- I need to validate the MRZ because manual MRZ checks are slow and inconsistent across reviewers.
- I want to catch cases where the MRZ is missing or unreadable before the verification workflow continues.
- I need a reliable way to flag passport uploads with MRZ formatting issues so they can be re-submitted.
- I want to reduce delays caused by discovering MRZ problems only after later verification steps fail.
- I need an automated check that helps my team handle high volumes of passport submissions without increasing headcount.
- I want to standardize how passport and MRZ checks are performed across different products and regions.
- I need to quickly identify poor-quality uploads that prevent accurate MRZ validation so users can upload a clearer image.
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