I want to detect when someone uploads the wrong document type so I can prompt them to upload a passport instead.

Detects when a user uploads a document that is not a passport during a passport-required step. It then prompts the user to upload a passport, reducing verification delays and rework.

This feature identifies when an uploaded file does not match the expected document type for a passport upload step. When a mismatch is detected, the user is prompted to upload a passport instead of proceeding with the incorrect document. This helps prevent downstream verification failures caused by users submitting IDs, driver’s licenses, or other documents when a passport is required. The prompt can be presented immediately after upload to guide the user to correct the issue without leaving the flow. By catching errors early, teams can reduce manual review time and improve successful completion rates. The feature is useful in onboarding, KYC/identity verification, travel-related applications, and any workflow where a passport is the required credential. It also improves the user experience by providing clear, timely guidance at the moment the mistake occurs. As a result, customers submit the correct document more quickly, and processing times become more predictable.